• FREQUENTLY ASKED QUESTIONS

Below are a few of our most frequently asked questions. Should you have any questions that are not answered here, please do not hesitate to contact us

WHAT ARE YOUR OPENING HOURS?

Monday - Thursday: 09.00 - 18.00

Friday: 09.00 - 20.00

Saturday & Sunday: 09.00 - 18.00

WHAT ARE YOUR ADMISSION PRICES?
OFF PEAK ADMISSION (weekdays term time)

Under 12 months - £1.50
12 to 24 months - £3.50
2 to 4 years - £4.95
4 to 11 years - £5.95
Child Minders (per child) - £2.50
After School "Meal Deal" - £8.95

PEAK TIME ADMISSION (weekends and all school & bank holidays)

Under 12 months - £1.50
12 to 24 months - £4.95
2 to 4 years - £6.95 4 to 11 years - £7.95
After School "Meal Deal" - £8.95

*Maximum age of children on playframe 11 years old

*Only adults over 18 assisting children are allowed on play frames

ARE YOU OPEN ON BANK HOLIDAYS?

Oaty and Joey's is open on all bank holidays, except Christmas Day!

IS THERE FREE PARKING ON SITE?

Yes! There is plenty of free parking on site!

WHEN SHOULD MY PARTY GUESTS ARRIVE?

Party guests should arrive just 5 minutes before the party time when your party host can greet them. The birthday child and parent / guardian should arrive 15 minutes before the party time.

Please note: Children will be charged entry if they arrive any earlier.

WHAT ARE THE AGE RESTRICTIONS FOR EACH ZONE?

Main Play Frame - Our giant play frame is suited for all children under 12 years of age. There are three separate zones, 'nought to walk', under 4 and 4 years and over.

“Ride on” indoor animals - These are best suited for 3 to 7 year olds.

Outdoor race track - Best suited for 3 to 12 year olds. Adults may also ride with small children.

Trampolines - For all ages over over 3. Great fun also for adults and brilliant for corporate event use. The trampoline sizes are separated by age.

Bowling Alley - Great family fun for all ages including adults; also ideal for corporate event use. 

Mini golf course - Terrific fun for all ages including Adults; also ideal for corporate event use

Pottery painting studio - Great family fun and popular with all ages including adults; also ideal for corporate event use

Make a bear - Popular with children of all ages, and their parents/ grandparents. (Plush is CE labelled as unsuitable for under 3 years of age).

Outdoor play zone - Great family fun, and popular with all ages including adults; ideal for corporate event use. Coin operated air hockey, 'against the clock' basket ball, pool tables for older children and adults. Aqua blaster, diggers and remote control cars for  the younger family members.

WHO IS RESPONSIBLE FOR SUPERVISION

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a safe visit for all. Please pay specific attention to ensure older children do not play in the area designated for younger children and “nought to walk” areas. These are clearly labelled. Our staff are around to help make your visit enjoyable and to assist in any way they can.

In line with the local Environmental Health Officers (EHO) and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the play barn at all times.

DO HAVE ANY RULES OF PLAY AND A BEHAVIOURAL POLICY?

Yes! Our rules of play are clearly displayed in the play barn. You can also find them HERE

Because we want your children to enjoy their experience at Oaty and Joey’s,we will not tolerate abuse, anti-social or inappropriate behaviour or bad language at any time from adults or children. Our number one priority is to ensure the safety of all children.

MAY I BRING MY OWN FOOD AND DRINK?

We do not allow any food or drink which is not purchased from us to be consumed in the premises. We have an extensive menu covering a wide range of tastes for both adults and children of all ages, including healthy options. The profit from our food sales, enables us to offer lower entrance prices than most other soft play centres of this size. The only exception would be for baby food or special dietary needs due to medical reasons. 

MAY I TAKE PHOTOS OF MY CHILDREN?

You may take photos of your children provided that you ensure only your children are in the photo. Video is not permitted except in your own private party room with the consent of the parents of other children.

AFTER I HAVE PAID FOR ADMISSION, HOW LONG MAY I STAY?

You can stay as long as you wish BUT due to our capacity restrictions, you may be limited to 2 hours in the main Play Barn. You will be informed if this applies on entry.

WHY MAY I ONLY HAVE AN "EXCLUSIVE USE" PARTY FROM 17.45 TO 19.45?

With such a popular venue we do not want to disappoint families by not being open. We endeavour to please most people, most of the time!

WHAT DOES A PARTY HOST DO?

Your party host will greet all your party guests and make sure that the Birthday child feels extra special.

They will also make announcements, play birthday music,  serve your food, cut your cake if required and generally ensure the smooth running of your party so that your expectations are surpassed.

DO I GET A REDUCED PRICE IF CHILDREN DO NOT SHOW UP ON THE DAY?

Unfortunately, once you have confirmed your party numbers, we cannot offer refunds.

CAN I MAKE SPECIAL DIETARY REQUESTS?

We will always endeavour to meet your requirements, however, our busy kitchens handle a wide range of foods with many ingredients containing allergens. If your child has a severe allergy, please email us prior to booking in order for us to assess and discuss the situation with you.

CAN ADULTS EAT AT THE PARTY?

Our adult snacking platter selections are very popular as a treat for your adult guests. Please see adult extras in the party booking section.

MAY WE HAVE A LONGER PARTY?

For logistical reasons all of our daytime parties are of 2 hours duration. One way of extending your party is to enjoy our open-barn facilities after your indoor party is over. It’s a great ending to any party. We have trampolines, race track, coin operated rides and games on offer. You may also wish to round off the day with a game of mini golf.
Exclusive use parties sometimes can be extended by 30 minute segments at a pro rata rate of the 2 hour base charge. Please phone for availability if you are interested in this. 

MAY I BRING A PINATA?

Due to risk of injuries we do not allow Piñatas to be brought into the play barn. We do offer a safer, fun equivalent called a “Goodie Gusher”, please see party optional extras for details.